1. Marriage

2. Dating

Users must not:

• Use the platform for any unlawful, harmful, or fraudulent activities.
• Misrepresent themselves or impersonate others.
• Post or share offensive, discriminatory, or inappropriate content.
• Engage in harassment, spamming, or unsolicited communication.

To maintain a safe, respectful, and genuine community, users must not engage in the following activities on Hapmeet:

1. False or Misleading Profiles - Creating fake, duplicate, or misleading accounts; impersonating others; or misrepresenting age, gender, or marital status.
2. Inappropriate or Illegal Content - Posting or sharing obscene, offensive, hateful, pornographic, or defamatory content.
3. Harassment or Abuse - Sending threatening, harassing, or sexually explicit messages; stalking or bullying other users.
4. Financial or Commercial Misuse - Asking for money, promoting businesses, or conducting transactions unrelated to Hapmeet.
5. Privacy Violations - Sharing another user’s private data, messages, or images without consent.
6. Security Breaches – Hacking, spreading malware, using bots, or disrupting platform operations.
7. Underage Use – Registering or using the platform if under 18 years of age.
8. Unlawful Activities – Using Hapmeet for fraud, scams, trafficking, or any criminal purpose.

Violation of these rules may result in account suspension, permanent termination, or legal action under the Information Technology Act, 2000 and applicable Indian laws.

This Termination of Service Policy (“Policy”) outlines the terms under which Hapmeet (“Platform”, “We”, “Us”, “Our”) may suspend, restrict, or permanently terminate access to a user’s account or services. By registering or using Hapmeet, you (“User”, “You”, “Your”) agree to abide by this Policy, along with our Terms of Use, Privacy Policy, and Community Guidelines.

We reserve the right to terminate, suspend, or restrict your access to the Platform, with or without prior notice, under the following circumstances:

a. Nature of Services

Hapmeet provides digital matrimony and dating related services. including but not limited to:

• Profile creation and visibility
• Match recommendations and communication tools
• Premium subscriptions for extended access and features
• Promotional or visibility boost plans

Since these are digital and instantly accessible services, refunds and cancellations are subject to specific conditions as detailed below.

b. Cancellation Policy

• Users may cancel their subscription or plan renewal at any time by visiting the “My Account” → “Plan Details” section.
• You will continue to enjoy the current plan until its expiry.
• Premium subscriptions for extended access and features
• No partial refunds will be issued for the remaining period of the active plan.
• Once cancelled, your subscription will not auto-renew.
• If you’ve opted for auto-renewal, you may disable it at any time before the next renewal date.
• Turning off auto-renewal will stop future billing but will not cancel the current active plan.

We reserve the right to cancel or suspend any user’s subscription or access if:

• The user violates the Terms of Service, Community Guidelines, or applicable laws.
• Payment is found to be fraudulent, unauthorized, or disputed.
• The user engages in abusive, misleading, or prohibited activities.

In such cases, no refund will be issued, and access may be terminated immediately.

c. Refund Policy

All digital and subscription-based services are considered non-refundable once activated or accessed.

• Premium membership fees
• Profile verification or visibility plans
• Add-on services (e.g., contact unlocks, chat privileges, etc.)

d. No Refund Situations

Refunds will not be issued under any of the following circumstances:

• User changed their mind or no longer wishes to use the service.
• User deleted or deactivated their account voluntarily.
• User failed to use or access the service during the subscription period.
• Account was suspended or terminated due to violation of Terms of Service or Privacy Policy.
• Services were fully delivered or used.
• User did not meet desired matches, connections, or expectations — as Hapmeet does not guarantee compatibility or successful matches.

e. Mode of Refund

If a refund is approved:

• It will be made only to the original payment source (e.g., bank account, credit/debit card, UPI, or wallet).
• No cash or third-party transfers are permitted.
• Processing time may vary depending on the payment provider, typically 10–15 business days.

f. Third-Party Payments

If you made a payment through Google Play, Apple App Store, or other third-party platforms:

• Refunds must be requested directly through those platforms, as they control the transaction and billing process.
• Hapmeet does not have access to reverse or process refunds initiated through third-party payment gateways.

g. Dispute Resolution

For any billing or refund-related dispute:

• Contact billing@hapmeet.com with your transaction details, registered email, and issue description.
• If unresolved, you may escalate to support@hapmeet.com.
• Hapmeet’s decision on refund eligibility shall be final and binding.

h. Policy Amendments

Hapmeet reserves the right to modify, amend, or update this Policy at any time without prior notice

Any such changes will be effective immediately upon being posted on our website or app.

A. Incidental and Aggregate Damages : To the maximum extent permitted by applicable law, Hapmeet.com shall not be liable for any incidental, special, consequential, or indirect damages arising out of or relating to your use or inability to use the Services. This includes, without limitation, damages resulting from:

B. No Liability for Actions of Others : To the maximum extent permitted by law, Hapmeet.com is not responsible for any damages, whether direct, indirect, general, special, compensatory, consequential, or incidental, arising from the actions of other Users or third parties. This includes, without limitation:

C. Information Verification Hapmeet.com and its authorized contractors may use various methods, including third-party verification services, to verify the information provided by Users. However, these methods are not guaranteed to be error-free. By using the Services, Users agree that Hapmeet.com and its contractors shall not be liable for any inaccuracies or misrepresentations in the verified information. Users are encouraged to independently verify the information of other Users before progressing any interactions

• The Information Technology Act, 2000 and rules made thereunder;
• The Indian Contract Act, 1872.
• The Consumer Protection (E-Commerce) Rules, 2020.
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; and
• Any other law, regulation, or guideline issued by the Government of India relevant to digital, social, or matchmaking platforms.

a. Jurisdiction

You expressly agree that:

• The courts of Gandhinagar, Gujarat, India, shall have exclusive jurisdiction over any disputes, claims, or legal proceedings arising out of or relating to the use of Hapmeet or its services.
• You hereby submit to the exclusive jurisdiction and venue of such courts and waive any right to object to such jurisdiction on the grounds of improper venue or forum non conveniens.

b. Dispute Resolution and Arbitration

Before initiating any legal proceedings, the parties agree to make a good faith effort to resolve disputes amicably through internal discussion or negotiation.

• Any user who has a concern or complaint must first write to legal@hapmeet.com detailing the issue.
• Hapmeet will review and attempt to resolve the matter within 30 business days of receiving the written complaint.

1. Arbitration (If Dispute Persists)

• If the dispute remains unresolved, it shall be referred to binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996.
• The arbitration shall be conducted by a sole arbitrator appointed by Hapmeet.
• The seat and venue of arbitration shall be Gandhinagar, Gujarat, India,
• The arbitration proceedings shall be conducted in the Gujarati, Hindi or English language.
• The decision of the arbitrator shall be final and binding on both parties.

2. Costs

Each party shall bear its own legal costs, and the costs of arbitration shall be shared equally, unless the arbitrator decides otherwise.